20 of 30 bug reports never reach a developer
This one has an AI in it. Mostly it asks good questions.
READ IN 8 SECONDS
- PROBLEM
- About 30 reports a day, and most of them were questions, not bugs.
- DECISION
- An LLM checks each report against the system's data models and the code in git, then sorts it: question, bug or idea.
- RESULT
- About 20 of 30 sorted out without a developer. Repeat escalations down 30% in four months.
THAT'S IT. OR KEEP SCROLLING ↓
9 slides · ← → to move · swipe on phones
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READ IN 8 SECONDS
- PROBLEM
- About 30 reports a day, and most of them were questions, not bugs.
- DECISION
- An LLM checks each report against the system's data models and the code in git, then sorts it: question, bug or idea.
- RESULT
- About 20 of 30 sorted out without a developer. Repeat escalations down 30% in four months.
THAT'S IT. OR KEEP SCROLLING ↓
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We get a lot of feedback from users, and most of it is questions, not bugs. Someone still had to read every one.
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So Ask Metis has the first conversation, the way a good support person or BA would: what happened, what did you expect, can you send a screenshot?
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Then it does the homework: the data models, the code in git, and tickets that already exist.
- New report
- Ask for details
- Check data models + git
- Question? Answered
- Bug or idea? Jira
About 20 of every 30 turn out to be questions. Those get answered on the spot.
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Your turn
Sometimes it really is a bug. What now?
Pick one before you scroll.
- A. Try anywayB. Hand it to a person with everything it collected my pickC. Ask the user to wait
B. It files the Jira ticket with the summary, screenshots and session recording already attached.
Principle 01
Automate the asking, not the deciding
The AI collects and checks. People decide what to fix.
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Developers reply in Jira. Replies tagged [external] show up in the portal, so the user hears back without anyone copying messages.
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Session recordings show what the person actually clicked, which is often different from what they remember.
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Guess the number
GUESS THE NUMBER
- YOU GUESSED
- 10
- ACTUAL
- 20
- OFF BY
- 10
Go on, guess. Nobody's watching.
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RECEIPT · METIS INCIDENT PORTAL
- REPORTS A DAY
- ~30
- SORTED BY AI
- ~20
- REPEAT ESCALATIONS
- -30% IN 4 MONTHS
- LIVE SINCE
- MAY 2026
- ALSO USED BY
- PRINT.COM
- DEV READS SAVED / DAY
- ~20
NO TICKET LEFT UNREAD
Twenty a day, without a developer.
The receipt
Everything this file changed, on one slip.
What I'd do next
Show users the answer the assistant found for a similar ticket before they finish typing.
RECEIPT · METIS INCIDENT PORTAL
- REPORTS A DAY
- ~30
- SORTED BY AI
- ~20
- REPEAT ESCALATIONS
- -30% IN 4 MONTHS
- LIVE SINCE
- MAY 2026
- ALSO USED BY
- PRINT.COM
- DEV READS SAVED / DAY
- ~20
NO TICKET LEFT UNREAD
